Terms & Conditions

These terms and conditions ("Terms") govern the relationship between Ashmeridian ("the Firm", "we", "us") and any person who engages us for legal services ("Client", "you"). They should be read together with any letter of engagement or scope of work provided to you at the outset of a matter.

By engaging the Firm's services or proceeding after receiving an engagement letter, you confirm acceptance of these Terms. If you have questions about any provision, please raise them before work commences.

These Terms are governed by the laws of Malaysia and are subject to the jurisdiction of the Malaysian courts.

The Firm provides legal services in connection with pension rights, pension disputes, retirement planning legal reviews, and related matters under Malaysian law. Our services extend only to the scope described in the engagement letter or scope of work agreed with you.

We do not provide services in respect of taxation, financial planning, investment management, or actuarial assessment. Where such matters are relevant to your situation, we will indicate this and suggest you obtain appropriate specialist advice.

Legal advice is provided with reference to Malaysian law as it stands at the time of our advice. We are not obliged to update advice provided if the law changes after the date of our written output, unless engaged to do so.

An engagement with the Firm begins when a signed engagement letter or written instruction has been accepted by the Firm and any applicable initial payment has been received. No legal obligation to perform services arises prior to this point.

We reserve the right to decline any engagement at our discretion and without obligation to provide reasons. This applies equally to extensions of existing matters where the scope changes materially.

Where a consultation is purchased without proceeding to further engagement, our obligations are limited to conducting the consultation and delivering the summary note described in the service description.

Fees for each service are set out at the time of engagement and in any relevant service description. Our published prices are in Malaysian Ringgit (MYR) and are subject to change. Prices confirmed in an engagement letter are binding for the scope agreed therein.

For staged services, each stage is invoiced upon completion or as otherwise agreed in the scope of work. Subsequent stages will not commence until the invoice for the preceding stage has been settled.

Payment is due within fourteen (14) days of invoice unless otherwise agreed in writing. Late payment may result in suspension of work until outstanding amounts are cleared.

Fees paid for consultations are non-refundable where the consultation has taken place. For other services, refunds or reductions may be considered where work has not yet commenced, at the Firm's discretion.

You agree to provide accurate, complete, and timely information and documentation as required for us to advise you. We rely on the information you provide and are not obliged to independently verify facts you present to us.

You agree to inform us promptly of any changes in your circumstances, any direct communications you receive from the relevant pension administrator or counterparty, and any developments that may affect the matter.

Delays caused by late provision of instructions, documents, or responses to our requests are your responsibility. The Firm accepts no liability for outcomes adversely affected by such delays.

We maintain the confidentiality of all information provided to us in the course of an engagement. Information will not be disclosed to third parties except where necessary to carry out the engagement, where required by law or regulatory obligation, or where you have given express written consent.

Our confidentiality obligations do not apply to information that is already in the public domain through no action of ours, or information we are obliged to disclose under applicable anti-money laundering or professional conduct regulations.

Our liability to you in connection with any engagement is limited to the fees paid to us for that engagement. We are not liable for any consequential, indirect, or special losses arising from our advice or services.

We do not accept liability for outcomes in matters where the final decision rests with a pension administrator, tribunal, court, or other body over which we have no control. Legal advice cannot predetermine the outcome of any dispute or process.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded under Malaysian law.

You may terminate an engagement at any time by written notice to us. Fees for work completed up to the date of termination will remain payable. Any documents prepared by the Firm will be released to you upon settlement of outstanding fees.

We may terminate an engagement where you fail to comply with these Terms, where payment obligations are not met, where continued engagement would create a conflict of interest, or where we are required to do so under professional conduct rules.

Upon termination, we will take reasonable steps to inform you of any immediate actions that may be needed to protect your position, but we are not obliged to continue acting.

All written advice, correspondence, documents, and materials produced by the Firm in the course of an engagement are intended solely for your use in connection with the matter for which they were prepared. They may not be disclosed to third parties, published, or relied upon in any other context without our prior written consent.

The copyright in such materials remains with the Firm unless otherwise agreed in writing.

We are committed to maintaining a high standard of service. If you are dissatisfied with any aspect of our service, please raise this with your handling practitioner in the first instance. If matters are not resolved to your satisfaction, you may escalate your complaint in writing to the principal of the Firm.

We will acknowledge any formal written complaint within five (5) working days and respond substantively within twenty (20) working days of receipt.

We may update these Terms from time to time. Where an engagement is ongoing at the time of an update, the previous Terms will continue to apply to that engagement unless you agree in writing to the updated Terms.

For new engagements, the Terms in force at the time of engagement will apply.

Questions relating to these Terms or to any engagement may be directed to:

Ashmeridian Level 22, Menara IMC
8 Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia

Telephone: +60 3 2711 9438
Email: [email protected]